Find A Treat Terms and Conditions

Last updated: 15 February 2026

This document includes the terms for both the Find A Treat mobile application (“App”) and the findatreat.co.uk website (“Site”).
The App and Site are operated by Find A Treat (“we”, “us”).

We currently support users and vendors located in the United Kingdom, New Zealand, and Australia.
Features may vary by country to comply with local regulations.

1. Acceptance of Terms

By downloading or using the App, or by accessing and using the Site, you agree to these Terms.

We may update the Terms periodically. Continued use after an update constitutes acceptance of the revised Terms. If you do not agree, discontinue use immediately.

2. About Find A Treat

Find A Treat connects customers with nearby ice cream vans and mobile treat vendors.

The App provides:

Real-time maps
Live vendor locations
Loyalty tools
Vendor marketing functionality

Services currently operate in the UK, New Zealand, and Australia with country-specific compliance requirements.

3. User Accounts

Certain features (e.g., saving favourites, vendor registration, purchasing credits) require an account.

You are responsible for:

Keeping login credentials secure
Notifying us of any unauthorised access

4. Vendor Functionality

Vendors can:

Register a business profile and share live locations
Send location “pings” to alert customers
(Approx. 3 miles / 5 km radius — varies by country)
Purchase ping bundles or subscribe for unlimited pings

Country-specific compliance

United Kingdom
Vendors must provide a valid Food Hygiene Rating Scheme (FHRS) ID through account settings.

New Zealand & Australia
Vendors must comply with the Australia New Zealand Food Standards Code and applicable Ministry for Primary Industries (MPI) or local health authority regulations.
Documentation (e.g., food control plan or council licence) must be supplied upon request.

We may suspend vendor accounts that fail compliance checks.

5. In-App Payments

Vendor payments are processed via Apple App Store and Google Play purchasing systems.

Pricing:

Displayed in local currency (GBP / NZD / AUD)
Inclusive of applicable taxes (VAT / GST unless stated)
Subject to exchange rate changes

6. Customer Reviews

Customers may leave public ratings and reviews.

We reserve the right to:

Moderate
Remove inappropriate content

Vendors may request review removal via support.

7. Intellectual Property

All App and Site content — including branding, logos, maps, UI elements and code — is protected by UK and international intellectual property laws.

Unauthorised use or reproduction is prohibited.

8. Privacy and Data

We process personal data in accordance with our Privacy Policy.

User protections:

UK: UK GDPR & PECR
New Zealand: Privacy Act 2020 & Unsolicited Electronic Messages Act 2007
Australia: Privacy Act 1988 & Spam Act 2003

Data may be stored internationally.
Our infrastructure primarily operates on Google Cloud & Firebase (United States) with appropriate safeguards including standard contractual clauses.

By using the App or Site, you consent to cross-border data transfers.

9. Limitation of Liability

Find A Treat is not responsible for losses arising from:

App or Site use
Vendor information reliance
Service interruptions
Third-party actions

Use is at your own risk to the fullest extent permitted by law.

10. Indemnity

You agree to indemnify Find A Treat, its owners, employees and partners against claims arising from:

Use of the App or Site
Violation of these Terms
Infringement of third-party rights

11. Marketing Communications

By creating an account you consent to receiving marketing communications relevant to your country.

All communications include an unsubscribe link.

We do not sell marketing lists.

Compliance:

UK — PECR
New Zealand — Unsolicited Electronic Messages Act 2007
Australia — Spam Act 2003

12. Governing Law and Jurisdiction

United Kingdom
Governed by UK law and UK courts.

New Zealand
Governed by New Zealand law and NZ courts.

Australia
Governed by the laws of your state or territory and Australian Consumer Law.

Statutory consumer protections always apply.

13. Termination

We may suspend or terminate access for violations of these Terms or applicable laws.

You may delete your account at any time via the App or by contacting support.

14. Contact Information

Email: contact@findatreat.co.uk
Phone (UK): +44 7934 477 217
Phone (NZ): +64 800 005 555
Postal Address:
Find A Treat
5 Station Square
Lowestoft, Suffolk
NR32 1BA
United Kingdom

15. Website-Specific Terms

Orders & Payments

Website orders (e.g., merchandise or hardware) are processed via Stripe in GBP, NZD or AUD depending on shipping country.

Pricing & Availability

Prices may change without notice.
Pricing errors will be corrected and customers offered the option to proceed or cancel.

Delivery & Shipping

Shipping varies by country.
We are not responsible for carrier or customs delays.

Returns & Cancellations

Returns follow our Return & Refund Policy covering:

UK Consumer Contracts Regulations
New Zealand Consumer Guarantees Act
Australian Consumer Law

16. We reserve the right to suspend or delete accounts that have been inactive for a continuous period of 90 days. We may attempt to notify users before deletion. Any remaining data will be handled in accordance with our Privacy Policy.

16. Wishes

1.⁠ ⁠What are Wishes?

Wishes are digital credits purchased within the Find A Treat app. Each Wish allows you to send a “Request a Van” notification to nearby active vendors. Wishes are digital content supplied to your account immediately after purchase.

2.⁠ ⁠Purchasing Wishes

1.⁠ ⁠Wishes are sold in packs, including 10 Wishes for £1.99 and 20 Wishes for £2.99. Available pack sizes and prices may vary from time to time.
2.⁠ ⁠All purchases are processed through the Apple App Store or Google Play Store using in-app purchases.
3.⁠ ⁠By tapping “Purchase Wishes”, you request immediate access to your Wishes and acknowledge that you will lose your 14-day right to cancel once the Wishes are supplied to your account.
4.⁠ ⁠Wishes are generally non-refundable once supplied, except where required by law, where they are not delivered as described, or where Apple or Google approves a refund under their own policies.
5.⁠ ⁠Wishes do not expire and remain on your account until used, unless your account is closed due to misuse, fraud, or breach of these terms.
6.⁠ ⁠Wishes have no cash value, cannot be exchanged for money, and can only be used within the Find A Treat app.

3.⁠ ⁠Using Wishes

1.⁠ ⁠One Wish is consumed each time you successfully send a Request a Van signal to nearby active vendors.
2.⁠ ⁠If there are no active vendors nearby at the time you attempt to send a Request a Van signal, your Wish will not be consumed.
3.⁠ ⁠Nearby active vendors are notified of your request. Arrival is not guaranteed and Find A Treat accepts no liability if a vendor does not respond or attend.
4.⁠ ⁠A Wish cannot be refunded once it has been successfully used to send a Request a Van signal to nearby active vendors, except where required by applicable law.

4.⁠ ⁠Location Data

1.⁠ ⁠When you send a Wish, your approximate location is shared with nearby vendors so they can assess whether to respond to your request.
2.⁠ ⁠Your location is used for the purpose of sending and managing the request.
3.⁠ ⁠For full details on how we handle your data, please see our Privacy Policy at https://findatreat.co.uk/policies/privacy-policy

5.⁠ ⁠For Vendors

1.⁠ ⁠Vendors are notified of Wish requests but are under no obligation to accept, respond to, or attend any request.
2.⁠ ⁠If a vendor accepts a Wish request, they should make a reasonable effort to visit the requested area where practical and commercially reasonable.
3.⁠ ⁠Repeated acceptance of Wish requests without reasonable fulfilment may result in account review, restriction, or suspension.
4.⁠ ⁠Find A Treat is not liable for any loss of earnings, missed sales, travel costs, fuel costs, route changes, or other losses arising from Wish requests, whether accepted or not.

6.⁠ ⁠Our Liability

1.⁠ ⁠Find A Treat’s liability in relation to Wishes is limited to the value of the Wishes purchased where we have failed to deliver the Wishes or the Wish feature as described.
2.⁠ ⁠We are not responsible for vendor behaviour, vendor availability, route changes, weather, traffic, stock availability, customer availability, or circumstances outside our reasonable control.
3.⁠ ⁠Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory rights as a UK consumer.

7.⁠ ⁠Changes and Availability

1.⁠ ⁠Find A Treat may modify Wish pricing, pack sizes, functionality, or availability at any time.
2.⁠ ⁠We will honour Wishes already purchased before any changes take effect.
3.⁠ ⁠We may withdraw or suspend the Wish feature where necessary for technical, legal, operational, security, or misuse-related reasons.

8.⁠ ⁠Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the courts of England and Wales.

9.⁠ ⁠Contact

For any issues with Wishes, contact us at contact@findatreat.co.uk.

By purchasing Wishes, you agree to these terms.