FAQ
Find A Treat App Help & Support
Find A Treat lets users discover nearby ice cream vans in real time. The app is free, allowing users to browse treats, view vendor menus, and receive alerts when a van is nearby. Vendors gain greater visibility and enhanced customer engagement.
Frequently asked questions
What are pings, and how can they help my ice cream van business?
Pings are notifications that are sent to nearby customers within a 3-mile radius to alert them when your ice cream van is open and serving. You can buy a ping for just £1.99, or purchase unlimited pings for £14.99 per month. Pings help attract more business and increase visibility for your ice cream van.
How do I register as a customer?
To register as a customer, simply download the app and sign up. Once you’re registered, you can start searching for nearby ice cream vans, check ratings, and explore the best places for a cold treat.
How do I register as a vendor?
To register as a vendor, download the app, sign up, and provide your business details, including photos and your food hygiene rating. Once verified, your ice cream van will be listed on the app, and you can start sharing your location and using pings to attract more customers.
How do I contact customer support for the app?
If you need any assistance, you can reach our customer support team directly through the app or by visiting our website. We’re always happy to help with any questions or concerns!
Can I see reviews of the ice cream vans on the app?
Yes! The app features user reviews and ratings for each ice cream van, helping you make an informed decision. You can check out what other customers have said about their experience before visiting.
Can I save my favourite ice cream vans for easy access later?
Yes! You can save your favourite ice cream vans within the app, so you can quickly find them again whenever you're craving a treat. This feature makes it easy to revisit your top spots anytime!
Can I find ice cream vans in my area when I’m traveling?
Absolutely! Whether you’re at home or traveling to a new area, Find A Treat allows you to search for ice cream vans wherever you are. The app will show you all the nearby options, so you can enjoy a treat no matter where you go.